A business wanted higher quality from its major supplier, and had agreed to hold a joint workshop involving representatives from both companies. Certified Clean facilitator Hans-Peter Wellke was called in by the meeting organiser as a catalyst and facilitator to accelerate his thinking process as he planned the joint event.

Hans-Peter asked: “And when you think about the future after the strategy workshop and everything works like you want.
And we have a main objective of the workshop.
And you don’t want to have it like it is now…
… Then what happens ?”

(implicitly:
And you want to get a higher quality of work from your supplier.
And the supplier wants to satisfy you as his client.
And you have decided already to workshop together.
And you want to lift the relationship with your supplier on a new level.)

Client:
- “I see my employee Mr. X in a very active, communicative relationship to our key supplier, and they seem to be very satified and familiar with each other.
- I see myself and the regional head of the supplier’s company in a meeting once a year. We are very relaxed, lounging in our chairs and asking ourselves, “What would we like to do next?”
- I see another of our employees, Mr. Y, in a very proactive dialogue with Mr. E, one of our supplier’s employes, and the two of them have their business in very good shape, managing it perfectly.
- I see a wonderful meadow in the summer with colourful flowers in the sun.”

Hans-Peter:
“And you see Mr. X in a very active, communicative relationship to your supplier,
and you see you and the regional head meeting once a year, very relaxed and lounging,
and you see Mr. Y in a very pro-active dialogue to Mr. E, having their business in a very good shape,
and you see a wonderful meadow in the summer
and when you see all of this. That… is … like… what …?”

Client:
“It is like Christmas and Easter Event at the same time. It is a firework of joy. ”

Hans-Peter:
“And it is like Christmas and Easter Event at the same time,
and a firework of joy,
and when Christmas and Easter Event at the same time and a firework of joy,
what is the main objective of this workshop?”

Client:
“A commitment of the supplier to the philosophy of ‘my customer is my partner for our common success’.”

Tags: germany, strategy, workshop

This entry was posted on Monday 10 November 2008 and is filed under Applications of Clean, Articles, Clean in Business.

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