A business wanted higher quality from its major supplier, and had agreed to hold a joint workshop involving representatives from both companies. Certified Clean facilitator Hans-Peter Wellke was called in by the meeting organiser as a catalyst and facilitator to accelerate his thinking process as he planned the joint event. Hans-Peter asked: ...

Teacher Julie McCracken was working in the playground when two six-year-olds came running up to her, hurt, upset and angry. She used her Clean Language training to resolve the dispute. Child one: “He punched me in the face and it hurt and I don’t like it.” Child two: “Well it was an accident and anyway, he kicked my leg and I told ...

Amicas case study: South East London Shared Services Partnership The major reorganisation of health service delivery in South East London in 2002 led to the creation of a Shared Services Partnership (SELSSP) to provide non-clinical support services to Lambeth, Southwark and Lewisham Primary Care Trusts, the South East London Strategic Health ...

A ‘virtual team’ of contact centre managers was experiencing problems. Their centres were widely spread geographically, but the company needed them to co-ordinate their efforts closely. Instead the differences between centres were becoming more and more apparent, and friction was increasing. Intervention The team came together for a day-long ...

Clean Language is a questioning technique which can form a bridge between the right and left brains, by using the metaphors which underpin our thinking. It is a tried-and-tested method for bringing an individual’s own metaphors into their consciousness, improving inter- and intra-personal communication. In particular, this innovative approach ...

Amicas case study: National Audit Office The National Audit Office (NAO) commissioned Amicas to help it achieve some key outcomes for the strategic change programme it had launched six months previously.  The programme was spearheaded through an innovative leadership and management development programme, to introduce new management ideas ...

A large, publicly-funded civil engineering project, which had lasted four years and involved partner organisations from five different countries, was drawing to a close. The challenge was to quickly and efficiently look back at the results of the project, and draw out relevant lessons. In order to extract maximum benefit from the experience, a ...

When recruiting for very senior roles (£400k+) in the pharmaceutical industry, as in any business, you can’t afford mistakes. Tightly defined frameworks allow detailed assessment of competencies, and standard interview and meeting protocols gather the views of prospective colleagues. And still something extra was wanted – another ...

From The Times, October 21, 2006 By Angela Jameson BAE Systems used art to communicate its strategy, writes our correspondent. BAE SYSTEMS had a problem. For years it had provided support to the RAF, but what the customer wanted was changing. Instead of fixing the fighter jet when it developed a fault, it was cheaper for the RAF to pay to have ...

Greenmann is a commercial company employing a UK-wide force of fundraisers on behalf of a number of wildlife and conservation charities, selling memberships door-to-door. After winning a major new contract, the company wanted to improve the results achieved by their new recruits so as to maximise revenue and reduce staff turnover. Clean ...